Effective Date: 16-10-2024

At Fox Digital Creatives, we are committed to providing high-quality digital services including web design, digital marketing, logo design, and app development. We aim for complete client satisfaction, but we understand that situations may arise where refunds are requested. This Refund Policy outlines the terms and conditions regarding refunds for services provided by Fox Digital Creatives.

1. General Refund Policy

Refunds are offered based on the stage of the project, the nature of the services, and the specific agreements made at the start of each project. Please review the following guidelines:

• Initial Deposit/Upfront Payment: All initial deposits or upfront payments made to begin a project are non-refundable. These payments are necessary to cover the time, effort, and resources allocated at the start of the project.
• Milestone-Based Payments: For projects divided into phases or milestones, payments made upon completion of a specific milestone are non-refundable once the milestone is approved by the client and work progresses to the next stage.
• Custom Projects: Refunds for custom services such as web design, logo design, or app development will not be issued once the design or development process has commenced, as these services involve significant time and resources tailored to the client’s specific needs.

2. Eligibility for Refund

Refunds may be considered in the following cases:

• Non-Delivery of Service: If Fox Digital Creatives is unable to deliver the agreed-upon services due to unforeseen circumstances, clients are eligible for a full or partial refund based on the work completed.
• Major Defects: If there is a significant defect or failure to meet project specifications after final delivery, Fox Digital Creatives will rectify the issue. If the issue cannot be resolved after multiple attempts, a partial refund may be offered at our discretion.
• Cancellation by Fox Digital Creatives: In the rare event that we must cancel a project due to internal reasons, a refund will be issued for any services not delivered at the time of cancellation.

3. Non-Refundable Services

Certain services are non-refundable due to the nature of the work:

• Digital Marketing Campaigns: Due to the unpredictable and evolving nature of digital marketing, we do not offer refunds for campaigns once they are launched. This includes pay-per-click (PPC) ads, SEO services, and social media marketing services.
• Completed Services: Once a project or service has been completed and delivered to the client, no refunds will be issued, even if the client decides not to use the service.

4. Client Responsibilities

Clients are responsible for:

• Timely Review and Approval: To avoid any disputes, clients are expected to provide feedback and approve deliverables in a timely manner. Failure to provide feedback within the specified timeline may lead to delays or forfeiture of any refund claims.
• Communication: Clear communication is key to ensuring project success. Fox Digital Creatives will keep clients informed at every stage of the project, and clients are encouraged to raise concerns promptly if any issues arise.

5. How to Request a Refund

If you believe you are entitled to a refund, please follow these steps:

1. Contact Us: Send an email to [Insert Contact Email] with details of your project, the services in question, and the reason for your refund request.
2. Review Process: We will review your request, along with any associated agreements or deliverables. This process may take up to 14 business days.
3. Outcome: Once we complete the review, we will notify you of our decision. If a refund is approved, we will process it within 7-10 business days.

6. Amendments to This Policy

Fox Digital Creatives reserves the right to update or amend this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Continued use of our services after any changes indicates your acceptance of the revised policy.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at: